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Support Center

We are here to help you get the most out of your UniMate experience. Reach out to our support channels or browse common questions below.

Contact Information

For help, partnerships, feature recommendations, or technical issues, you can contact the developers directly via email. Tap an email to write to us or copy it using the copy button.

Response Time: We review all support inquiries and typically reply within 24 hours.

Your Privacy and Data

UniMate operates as a local-first application. To maximize privacy, all your course lists, grades, timetable venues, study sessions, and target CWA metrics are stored securely inside your device's local database.

We do not keep copies of your data on our servers. If you decide to uninstall the app or wipe its data via system settings, your records will be permanently erased.

Send us a message

Have an inquiry? Fill out the form below to shoot us an email, and we will get back to you directly.

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Frequently Asked Questions

Does UniMate require an internet connection?
No, the core features of UniMate (grade tracking, study session timing, study lists, and timetables) operate completely offline. This allows you to manage your academics without incurring mobile data charges. Internet is only required for optional AI-powered features, such as importing timetables via photo or generating weekly summaries.
How is my GPA or CWA calculated?
UniMate uses the standard weighted scoring systems adopted by public universities across Ghana (including KNUST, UG, UCC, and UMaT). You can configure your institution's specific grading scheme, credit weights, and boundary marks during onboarding or inside settings to ensure exact calculations.
Is my data uploaded to servers or shared?
Your data remains completely yours. Because UniMate requires no accounts or login screens, your primary academic files stay locked in your device's storage. When using optional AI features (like AI Study Plans), only necessary, non-identifiable parameters are transmitted securely to generate recommendations. Please read our Privacy Policy for full details.
How do I access Premium features?
Advanced features, including AI timetable parsing, result-slip scanning, and weekly reviews, are accessible via the Premium tier. You can view rates and purchase a subscription directly inside the app under Settings.
What should I do if the app crashes?
If you experience any crashes, please ensure you are running the latest version available on the Google Play Store. If issues persist, send a message using this page's form or email us at edwinidan07@gmail.com with your phone model, operating system version, and details of the crash.